Refund Policy

1. Overview

This Refund Policy explains how subscriptions, billing, and refund requests work for the TryItOn service (the “Service”). By using the Service, you agree to be bound by this policy together with our Terms of Service and Privacy Policy.

We may update this policy from time to time. When we make significant changes, we will notify you. By continuing to use the Service after changes take effect, you accept the updated policy.

2. Subscriptions and Auto-Renewal

TryItOn subscriptions renew automatically at the end of each billing cycle until you cancel. You authorize us (and our payment processor) to charge your payment method for each renewal.

To avoid being charged for the next cycle, cancel your subscription before your renewal date. Otherwise the renewal charge will apply, and you will keep access through the end of the current paid term.

3. Refund Eligibility

Except where required by law, all paid subscription fees and product purchases are non-refundable. You may, however, contact our support team to request a refund. We will review each request individually and may, at our sole discretion, issue a refund on a case-by-case basis.

If you are a consumer in the European Union, you benefit from any mandatory provisions of the law of the country in which you reside.

4. How to Request a Refund

Email your refund request to [email protected] from the email address associated with your TryItOn account. Please include your order or subscription details and a short note describing the reason for your request. You can also cancel your subscription anytime from Settings → Manage Subscription.

5. Payment Processing

Payments are processed by Stripe, our third-party payment processor. Stripe handles all payment transactions and related customer-service inquiries, including refunds. When you make a purchase, you may be asked to provide payment details such as your card number, expiration date, and billing address. You represent that you have the legal right to use the payment method provided and that the information is true and complete.

6. Pricing and Availability

We are constantly updating our offerings. Products or services on the Service may be mispriced, described inaccurately, or temporarily unavailable. We do not guarantee the accuracy or completeness of any information, including prices, images, specifications, or availability, and we reserve the right to correct errors and update information at any time without prior notice.

7. Service Changes and Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason. We may also modify or discontinue features without notice. We are not liable for any loss or inconvenience caused by such changes, suspension, or termination.

8. Limitation of Liability

To the fullest extent permitted by law, TryItOn and its directors, employees, partners, agents, suppliers, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or loss of goodwill — resulting from your access to or inability to access the Service, any third-party content, or any unauthorized access to your information.

9. Governing Law and Disputes

This policy is governed by the laws of Germany. If you have a concern or dispute about the Service, please first try to resolve it informally by contacting [email protected]. Starting a formal dispute without first contacting our support team may result in your account being suspended.

10. Contact Us

Questions or refund requests? Email [email protected].