Question 1

How do I sign in to my TryItOn account?

Accepted Answer

Signing in to TryItOn takes just a few seconds. Open the web app, the iOS or Android app, or the browser extension, tap Sign in , and enter the email and password you used when you created your account. If you prefer, you can sign in instantly with Google Sign-In instead. One account, everywhere Your TryItOn login works across every platform we offer. The same credentials unlock the web app, the native mobile apps, and the browser extension, so your virtual try-on history, saved wardrobe, and credits follow you wherever you go. There's no need to create separate accounts for each device. If your sign-in isn't working, double-check that you're using the right email and that Caps Lock is off. Forgotten your password? You can reset it from the sign-in screen in moments. For security, TryItOn never automatically links accounts by email address, so make sure you're using the same method (password or Google) you originally signed up with. Still stuck? Our team is happy to help — just contact our support team and we'll get you back to trying on clothes online in no time.

Question 2

I forgot my password. How do I reset it?

Accepted Answer

Resetting a forgotten TryItOn password is quick and secure. On the sign-in screen, tap the Forgot password? link, enter the email address associated with your account, and submit the request. We'll send a password-reset email with a secure link you can use to choose a new password. Steps to reset Go to the sign-in page on the web app or mobile app. Select Forgot password? . Enter your account email and confirm. Open the reset email and follow the link. Create a strong new password and sign back in. If the email doesn't arrive within a few minutes, check your spam or promotions folder, and confirm you entered the same address you registered with. Note that if you originally created your account using Google Sign-In , you won't have a TryItOn password — simply sign in with Google instead. Reset links expire for your protection, so request a fresh one if needed. Having trouble getting the email? Contact our support team and we'll help you regain access to your virtual try-on account safely.

Question 3

Can I sign in with Google?

Accepted Answer

Yes — you can sign in to TryItOn with Google. On the sign-in screen, simply tap Continue with Google , choose your Google account, and you'll be signed straight into your virtual try-on experience. It's a fast, password-free way to access the platform. Why use Google Sign-In Speed: no need to remember a separate password. Security: Google handles authentication, and all data travels over encrypted connections. Convenience: the same login works on the web app and our native mobile apps. For your protection, TryItOn never automatically merges accounts by matching email addresses, since that could create a takeover risk. If you already have an email-and-password account and want to add Google as a sign-in method, you can link it safely from inside your account settings while signed in. If you created your account with Google from the start, just keep using the Google button each time you sign in. Questions about your sign-in options? Our friendly support team is ready to help.

Question 4

How do I connect or unlink my Google account?

Accepted Answer

You can connect or unlink your Google account anytime from your TryItOn account settings while you're signed in. Linking only happens from inside settings — never automatically during sign-in — which keeps your account safe from email-based takeover attempts. How to connect Google Sign in to your TryItOn account. Open Account settings and find the connected accounts section. Select Connect Google and confirm with the Google account you'd like to link. Once linked, you'll be able to sign in with either your email and password or your Google account. To unlink, return to the same connected-accounts area and choose Unlink next to Google. Before removing Google, make sure you have another way to sign in — such as a working email-and-password combination — so you don't get locked out. Your settings page clearly shows which sign-in methods are currently connected, so you always know your options at a glance. If you run into any issues connecting or unlinking, contact our support team and we'll guide you through it securely.

Question 5

How do I change my email address?

Accepted Answer

You can change the email address on your TryItOn account from your account settings while signed in. Open settings, locate the email or profile section, enter your new address, and save. For your security, we may ask you to confirm the change and verify the new email before it becomes active. A few things to know Use a real, personal email — disposable email addresses are blocked to keep accounts secure. Your new email becomes your sign-in identifier, so remember it the next time you log in. If you sign in with Google , your sign-in email is managed through Google; you can manage linked accounts from settings. Changing your email won't affect your credits, saved wardrobe, or virtual try-on history — everything stays tied to your account and synced across the web app, mobile apps, and browser extension. After updating, keep an eye out for any verification message and follow the link to finish the switch. If you can no longer access your old email and need help updating it, our support team can assist you with verifying ownership of the account.

Question 6

How do I update my profile or display name?

Accepted Answer

Updating your profile or display name on TryItOn is simple. Sign in, open your account settings (or profile area), and edit your details — including your display name and any profile information you'd like to personalize. Save your changes, and they'll apply across the platform. Why your profile matters Your display name is how you appear to friends when you share virtual try-on looks and ask for feedback. A clear, recognizable name makes it easier for friends to spot your shared outfits in the friends feed and notifications. You can update it whenever you like, so feel free to refresh it as often as you want. Because TryItOn keeps a single synced account, any profile changes you make on the web app instantly carry over to the native mobile apps and the browser extension. There's no need to update your details separately on each device. Your credits, saved wardrobe, and try-on history all stay connected to the same profile. If a particular field won't save or you'd like help personalizing your account, contact our support team and we'll be glad to assist.

Question 7

How do I delete my TryItOn account?

Accepted Answer

You can delete your TryItOn account at any time from your account settings . Sign in, open settings, and look for the option to delete your account. Deleting removes your profile and associated data, including your saved photos and virtual try-on history. Before you delete Back up anything you want to keep — saved looks and wardrobe items can't be recovered after deletion. Check your credits and subscription — if you have an active recurring plan, review your billing details first. Mobile subscriptions are managed through the Apple App Store or Google Play. Remember the action is permanent once confirmed. If you'd rather not delete everything, you have lighter options too: you can delete individual photos while keeping your account, or simply sign out. We take your privacy seriously — your photos are stored securely, private to your account by default, and never sold. Deletion is your right whenever you want a clean slate. If you'd like assistance removing your account or have questions about what data is erased, our support team is here to help guide you through the process.

Question 8

Can I use the same account across web, mobile, and the extension?

Accepted Answer

Absolutely — one TryItOn account works seamlessly across the web app, the native iOS and Android apps, and the browser extension. Just sign in with the same email-and-password or Google credentials on each platform, and everything stays in sync. What syncs across devices Your credits and subscription balance. Your saved wardrobe — items, outfits, and tags. Your virtual try-on history and results. Your profile, friends, and notifications. This means you can discover an outfit in the browser extension while shopping online, try it on, then pick up right where you left off in the mobile app on the train home. The extension is especially handy for trying items on directly from supported online stores, while the apps let you experiment on the go and the web app gives you a full-screen canvas. Because it's all one connected account, there's no manual transferring or re-uploading. Sign in once per device and your TryItOn experience follows you everywhere. If something isn't syncing as expected, try signing out and back in, or contact our support team .

Question 9

Do my credits and subscription work across all platforms?

Accepted Answer

Yes — your TryItOn credits work across every platform, since they're tied to your single synced account. Whether you spend credits on a try-on in the web app, the mobile apps, or the browser extension, your balance updates everywhere in real time. You can always see your current balance right in the app. How billing works TryItOn runs on credits , which you can get through a subscription (a recurring credit allowance) or one-time credit packs. New accounts start with some free credits so you can begin trying on clothes online right away. Credits are spent on virtual try-ons and on the Animate feature that turns a result into a short video. One thing to keep in mind: where you buy depends on the platform. Web subscriptions and credit packs are processed through a secure, PCI-compliant card processor, while mobile subscriptions are billed through the Apple App Store or Google Play. Regardless of where you purchase, the credits themselves are usable across all platforms. For current options and allowances, check the pricing page in the app. Questions about your plan or balance? Contact our support team anytime.

Question 10

What are friends and how do they work on TryItOn?

Accepted Answer

Friends on TryItOn let you share your virtual try-on looks with people you trust and get honest feedback before you buy. Instead of guessing whether an outfit suits you, you can show friends how it actually looks on you and ask what they think. How friends work Connect: add friends within the app to build your circle. Share: send a try-on result or saved look to a friend for their opinion. Get feedback: friends can react and respond, helping you decide. Stay updated: notifications let you know when someone shares with you or replies. It's a fun, social way to shop smarter — like having a second opinion in your pocket. Because your account is synced across the web app, mobile apps, and browser extension, you can share and respond from any device. Your display name is how friends recognize you, so keep it clear and personal. Sharing is always your choice; your photos and looks stay private to your account by default unless you decide to send them. Want to build out your friends list or troubleshoot sharing? Our support team can help.

Question 11

How do I manage my notifications?

Accepted Answer

You can manage your TryItOn notifications from your account settings on whichever platform you're using. There you can review and adjust what you're alerted about — such as when a friend shares a look, responds to one of yours, or when there's activity on your account. Types of notifications Friends activity: shared looks and feedback from your circle. Account updates: important changes related to your profile or sign-in. Try-on and feature updates: like when an Animate video finishes processing. On the mobile apps, you can also control push notifications through your device's system settings, so you have full say over what reaches your lock screen. On the web, notifications appear within the app so you never miss a friend's feedback. Because TryItOn keeps one synced account, your notification activity stays consistent across the web app, mobile apps, and extension. Fine-tuning these settings helps you stay in the loop on what matters most while keeping distractions low. If you're not receiving notifications you expect — or want fewer of them — adjust your preferences in settings, and contact our support team if anything seems off.

Question 12

Why do I need to verify my email?

Accepted Answer

Verifying your email confirms that you own the address on your TryItOn account, which keeps your account secure and ensures we can reach you when it matters. It's a quick, one-time step: after signing up or changing your email, open the verification message we send and follow the link to confirm. Why it matters Security: it prevents someone from registering with an address that isn't theirs. Account recovery: a verified email lets you reset your password and regain access if you're ever locked out. Important updates: we can notify you about your account, credits, or activity. For the same security reasons, disposable email addresses are blocked — using a real, personal address means your virtual try-on account, saved wardrobe, and credits stay protected and recoverable. If you signed in with Google , your email is already verified through Google, so there's nothing extra to do. Didn't receive the verification email? Check your spam folder and confirm you entered the correct address, then request a new link if needed. Still not arriving? Contact our support team and we'll help you verify and secure your TryItOn account.

Question 13

Does TryItOn have a mobile app?

Accepted Answer

Yes, TryItOn has native mobile apps for both iOS and Android, so you can run a virtual try-on anywhere from your phone. Snap or upload a photo, pick an item, and see how it looks on you in seconds, whether you're shopping in store, scrolling at home, or sharing a look with a friend. What you can do in the app Try on anything: clothing, hairstyles, tattoos, shoes, accessories, and eyewear. Save to your wardrobe: keep items and outfits, tag them, and revisit them later. Discover and shop: browse the home feed and in-app Shop, then try items on directly. Animate results: turn a favorite try-on into a short video with a single tap. The mobile apps share one account with the web app and browser extension, so your credits, wardrobe, and try-on history stay perfectly in sync across every device. Mobile subscriptions are billed through the Apple App Store or Google Play, while one-time credit packs keep your balance topped up. New accounts start with free credits, so you can experience AI try-on before committing. Download it from your device's app store and sign in to pick up right where you left off.

Question 14

What is the TryItOn browser extension?

Accepted Answer

The TryItOn browser extension lets you virtually try on items directly from supported online stores, without leaving the page you're shopping. Instead of guessing how a piece will look, you can see it on yourself in seconds using AI try-on technology, right inside your browser. How it works Once installed, the extension adds a try-on option to product pages on supported sites. Click it, and TryItOn generates a realistic preview of how the clothing, accessory, eyewear, or other item looks on you, based on your uploaded photo. It's the fastest way to try on clothes online while you browse your favorite retailers. Shop smarter: reduce returns by previewing fit and style before you buy. Stay synced: your saved photo, credits, wardrobe, and history carry over from the web and mobile apps. Save looks: send try-ons straight to your wardrobe for later. Because the extension shares a single account with TryItOn 's website and mobile apps, anything you do in one place shows up everywhere. Credits are spent per try-on, and new accounts include free credits to get started. If a store isn't supported yet or the button doesn't appear, reach out and we'll help.

Question 15

How do I install the browser extension?

Accepted Answer

Installing the TryItOn browser extension takes just a moment. Visit the extension listing for your browser, click to add it, and confirm the installation when prompted. Once added, the TryItOn icon appears in your browser toolbar and you're ready to start a virtual try-on while you shop. Quick steps Open the extension store for your browser and search for TryItOn (or follow the link from TryItOn ). Click Add to browser and approve the requested permissions. Pin the TryItOn icon to your toolbar for easy access. Sign in with your existing account, or create one with email or Google Sign-In. After signing in, your saved photo, credits, wardrobe, and try-on history sync automatically from the web and mobile apps, so there's nothing extra to set up. New accounts include free credits, letting you try on items right away. When you visit a supported online store, the extension adds a try-on option to product pages. If you ever run into trouble during setup, contact our support team and we'll walk you through it.

Question 16

Does TryItOn integrate with Shopify stores?

Accepted Answer

Yes, TryItOn offers a Shopify integration that lets merchants add AI-powered virtual try-on directly to their storefront. Shoppers can see how your products look on them before buying, which helps boost confidence, increase conversions, and reduce returns. Why merchants use it Higher engagement: let customers see how it looks on them instead of relying on flat product photos. Fewer returns: better fit and style expectations mean fewer disappointed buyers. Easy setup: install it from the Shopify ecosystem and add try-on to your product pages. The integration brings the same realistic AI try-on experience that powers the TryItOn web app, mobile apps, and browser extension to your own store. Customers can preview clothing, accessories, eyewear, and more without leaving your site. Store owners can tailor how the experience appears to fit their brand and product catalog. If you're a Shopify merchant interested in adding virtual try-on, or you have questions about how the integration works with your theme, contact our support team and we'll help you get up and running.

Question 17

How do I add TryItOn to my Shopify store?

Accepted Answer

Adding TryItOn to your Shopify store starts with installing the app from the Shopify ecosystem and connecting it to your shop. Once installed, you can enable virtual try-on on your product pages so shoppers can preview how your items look on them before they buy. Getting started Install the TryItOn Shopify app and grant the standard permissions Shopify requests. Follow the in-app setup to connect the app to your storefront and theme. Enable the try-on option on the product pages where you want it to appear. Preview it on your live store to confirm the try-on button shows up as expected. After setup, customers can run an AI try-on on supported products directly from your store, the same realistic experience that powers the TryItOn apps and browser extension. You can adjust how the feature looks to match your brand. If you use a custom theme or the try-on button doesn't appear where you expect, our team can help with placement and configuration. Reach out anytime through our support team and we'll make sure virtual try-on is working smoothly on your store.

Question 18

Is the mobile app free to download?

Accepted Answer

Yes, the TryItOn mobile app is free to download from both the Apple App Store and Google Play. There's no cost to install it, create an account, and start exploring AI virtual try-on on your phone. New accounts also include free credits, so you can try items on right away without paying anything upfront. How billing works TryItOn runs on a simple credit system. Credits are spent each time you do a try-on or animate a result. When you want more, you can choose a subscription for a recurring credit allowance or buy a one-time credit pack. On mobile, subscriptions are billed securely through the Apple App Store or Google Play. Free to install: download the app at no charge. Free credits to start: experience virtual try-on before you spend. Flexible top-ups: subscribe or buy credit packs whenever you need more. Your balance is always shown in the app, and credits sync across the website, mobile apps, and browser extension under one account. For current options, check the pricing page in TryItOn . Download the app and see how clothes, hairstyles, and accessories look on you today.

Question 19

Does the data sync between the app, website, and extension?

Accepted Answer

Yes, everything syncs automatically across the TryItOn website, mobile apps, and browser extension because they all share one account. Whatever you do on one device shows up on the others, so you never have to set things up twice. What stays in sync Credits: your balance is shared, so credits you buy or earn anywhere can be spent anywhere. Wardrobe: saved items, outfits, and tags appear on every platform. Try-on history: past results follow you across devices. Profile and photos: your uploaded photo is ready to use wherever you sign in. This means you can start a virtual try-on in the browser extension while shopping online, save the look, and pick it up later in the mobile app or on the TryItOn website. Your data is stored securely and sent over encrypted connections, and your photos stay private to your account. To keep everything connected, just sign in with the same account on each platform using email or Google Sign-In. If anything ever looks out of sync, refreshing or signing back in usually resolves it, and our support team is happy to help.

Question 20

Why doesn't the try-on button show up on a store page?

Accepted Answer

If the try-on button isn't appearing on a store page, it's usually because of one of a few common reasons. The most frequent is that the site isn't a supported store yet, the browser extension adds try-on only to product pages on supported retailers. Things to check Supported store: confirm the site is one the extension currently supports. Product page: make sure you're on an actual product page, not a category or homepage. Extension enabled: check that TryItOn is installed, pinned, and turned on in your browser. Signed in: verify you're logged into your account. Refresh: reload the page after enabling the extension or signing in. For Shopify merchants, the button may not show if try-on hasn't been enabled on that product or if a custom theme is affecting placement. In that case, re-check the setup in the TryItOn Shopify app. If you've gone through these steps and the button still won't appear, the store may simply not be supported yet, or there may be a configuration detail to adjust. Let us know the exact page through our support team and we'll investigate and help get virtual try-on working for you.

Question 21

Can store owners customize the TryItOn experience?

Accepted Answer

Yes, store owners can customize how the TryItOn virtual try-on experience appears on their Shopify storefront so it fits their brand and product catalog. Rather than a one-size-fits-all widget, the integration is designed to blend into your store and the products you choose to feature. What you can tailor Where it appears: enable try-on on the product pages where it adds the most value. Brand fit: adjust how the feature presents so it matches your store's look and feel. Catalog focus: highlight the products best suited to AI try-on, such as clothing, eyewear, and accessories. The goal is to give your shoppers a seamless way to see how it looks on them while keeping the experience consistent with the rest of your store. This helps build buyer confidence, increase conversions, and reduce returns, all powered by the same realistic AI try-on technology behind the TryItOn apps. If you're using a custom theme or want help fine-tuning placement and presentation, contact our support team . We'll work with you to make sure virtual try-on looks great and performs well on your specific store setup.

Question 22

Does the mobile app support Google Sign-In?

Accepted Answer

Yes, the TryItOn mobile app supports Google Sign-In, so you can create an account or log in with just a tap, no need to remember another password. You can also sign up the traditional way with an email and password if you prefer. Signing in securely For your protection, TryItOn never automatically links accounts by email address. If you've already signed up with email and want to connect Google (or vice versa), you can link them safely from inside your account settings while signed in. This prevents account takeover and keeps your photos, wardrobe, and credits secure. Fast access: use Google Sign-In to get into the app quickly. One account everywhere: the same login works across the website, mobile apps, and browser extension. Synced data: your credits, wardrobe, and try-on history follow you on every device. Whichever method you choose, your data is sent over encrypted connections and your photos stay private to your account by default. To start using AI virtual try-on on your phone, download the app and sign in with Google or email. Manage your connected accounts anytime in settings on TryItOn .

Question 23

Can I get notifications on my phone?

Accepted Answer

Yes, the TryItOn mobile app can send notifications to your phone to keep you in the loop on what matters to you. Notifications help you stay connected without constantly checking the app, whether that's activity from friends or updates tied to your account. What notifications cover Social activity: when friends share looks or give feedback on your try-ons. Account updates: helpful alerts related to your try-ons and activity. Discovery: stay aware of new things to explore in the home feed and Shop. You're always in control of what you receive. You can manage notification preferences in the app's settings, and your device's system settings let you turn notifications on or off at any time. If you'd rather keep things quiet, simply disable them, the core virtual try-on experience works exactly the same either way. Notifications are part of what makes TryItOn feel social and convenient, especially when you're sharing looks with friends and waiting for their thoughts. To enable them, allow notifications when the app prompts you, or turn them on later in settings. Download the app from TryItOn to get started.

Question 24

Which platforms is TryItOn available on?

Accepted Answer

TryItOn is available across several platforms, all sharing a single account so your experience stays seamless wherever you go. Whether you're at your desk, on your phone, or shopping online, you can run an AI virtual try-on in just a few taps. Where you can use TryItOn Web app: use virtual try-on right in your browser at TryItOn . iOS and Android apps: native mobile apps for trying things on anywhere. Browser extension: try items on directly from supported online stores while you shop. Shopify integration: for merchants who want to add try-on to their own storefront. Because all of these share one account, your credits, wardrobe, and try-on history sync automatically between them. You might discover an item in the browser extension, save it to your wardrobe, and revisit it later in the mobile app, no extra setup required. Across every platform you can try on clothing, hairstyles, tattoos, shoes, accessories, and eyewear, then even animate a result into a short video. Sign in with email or Google to get the same connected experience no matter which device you reach for.

Question 25

Do I need separate accounts for the app and the website?

Accepted Answer

No, you don't need separate accounts. TryItOn uses one account across the website, iOS and Android apps, and the browser extension. Sign in once with the same email or Google login on each platform and everything stays connected. What sharing one account means Unified credits: your balance works everywhere, so credits bought on one device can be spent on another. Shared wardrobe: saved items and outfits appear across all platforms. Continuous history: your try-on results follow you from device to device. This makes it easy to start a virtual try-on in one place and finish in another, for example, spotting an item through the browser extension and trying it on later in the mobile app. Just be sure to use the same sign-in method each time. For your security, TryItOn never auto-links accounts by email. If you've signed up with both email and Google and want them treated as one account, link them from inside your account settings while signed in. If you accidentally created two accounts or need help merging them, contact our support team and we'll sort it out.

Question 26

How does billing work on TryItOn?

Accepted Answer

Billing on TryItOn runs entirely on credits . Instead of charging you per click, we let you load credits to your account and then spend them on the things you actually use, like AI try-ons and animations. This keeps pricing simple and predictable no matter which platform you're on. Two ways to get credits Subscription — a recurring plan that tops up your credit allowance on each billing cycle, ideal if you try on clothes online regularly. One-time credit packs — a single purchase of credits with no recurring charge, perfect for occasional use. Every TryItOn account shares one balance across the web app, mobile apps, and browser extension, so credits you buy anywhere are usable everywhere. Web purchases are processed by a secure card provider, while mobile subscriptions are billed through the Apple App Store or Google Play. New accounts also start with free credits so you can experience the virtual try-on before paying. Your current balance is always shown in the app, and you can view plan details on the pricing page or reach out to contact our support team with any billing questions.

Question 27

What are credits and how do I use them?

Accepted Answer

Credits are the in-app currency that powers everything on TryItOn . Each time you generate an AI try-on — seeing how a top, dress, hairstyle, tattoo, pair of shoes, or accessory looks on you — a credit is spent. Turning a result into a short clip with the Animate feature also uses credits. How it works Add credits through a subscription allowance or a one-time pack. Upload your photo and pick an item to try on. TryItOn generates a realistic preview and deducts credits from your balance. Because every account shares a single synced balance, the credits you buy on the web work the same in the mobile apps and the browser extension — there's no need to manage separate wallets. Your live balance is always visible in the app, so you'll know exactly how many try-ons you have left. New accounts include free credits to get you started, and you can top up any time. If your balance ever looks off, or you have a question about how credits were used, our support team is happy to help sort it out.

Question 28

What's the difference between a subscription and a credit pack?

Accepted Answer

The main difference is recurrence: a subscription automatically renews and refreshes your credit allowance each billing cycle, while a credit pack is a one-time purchase with no ongoing charge. Both add credits to the same shared balance you use for virtual try-ons and animations. Which one is right for you? Subscription — best if you try on clothes online often. You get a regular allowance of credits, usually at better value per credit, and you don't have to remember to top up. Credit pack — best for occasional or one-off use. You pay once, receive your credits, and that's it — nothing renews. You can mix and match too: keep a subscription for everyday use and buy a pack when you need a temporary boost. On the web, both are handled by a secure card processor; on mobile, subscriptions are billed through the App Store or Google Play. For current plans, allowances, and pricing, check the pricing page on TryItOn , and feel free to contact our support team if you're unsure which option fits your needs.

Question 29

Do my credits expire?

Accepted Answer

In general, the credits in your TryItOn balance stay available for you to use on AI try-ons and animations. We want you to get full value from every credit, whether you bought a one-time pack or earned them through your plan. A note on subscriptions With a subscription, your allowance typically refreshes on each billing cycle. That means subscription credits are designed around your recurring plan rather than being banked indefinitely, so it's a good idea to use your monthly allowance within the cycle. One-time credit pack purchases are intended to remain in your account for you to spend at your own pace. Because specific terms can vary by plan and region, the most accurate details for your account are always shown in the app and on the pricing page. Your live credit balance is visible there too, so you can see exactly what you have available before your next virtual try-on. If you ever notice credits missing or have a question about expiration on your particular plan, reach out to our support team and we'll review your account and explain what's going on.

Question 30

How do I upgrade, downgrade, or cancel my subscription?

Accepted Answer

You can change or cancel your TryItOn subscription at any time — where you manage it depends on how you signed up. Web subscriptions If you subscribed on the web, head to your account or billing settings in the app. From there you can upgrade to a larger plan, downgrade to a smaller one, or cancel. Upgrades usually take effect right away, while downgrades and cancellations typically apply from your next billing cycle so you keep access to what you've already paid for. Mobile subscriptions If you subscribed inside the iOS or Android app, your plan is billed and managed through the Apple App Store or Google Play . To change or cancel it, open your store's subscription settings on your device — that's where Apple and Google require these changes to be made. Canceling stops future renewals; you'll generally keep access to your remaining allowance until the current period ends. Because your account and credits are synced across platforms, your balance stays intact regardless of which plan you're on. If you run into trouble managing your subscription, our support team can point you in the right direction.

Question 31

What payment methods do you accept?

Accepted Answer

TryItOn accepts secure payments through trusted, industry-standard providers, and the available methods depend on which platform you're using to buy credits or a subscription. On the web Web subscriptions and one-time credit packs are processed by a secure, PCI-compliant card processor. That means you can pay with major credit and debit cards, and depending on your region, additional supported payment options may appear at checkout. The exact list is shown to you during the purchase flow. On mobile If you subscribe inside the iOS or Android app, billing is handled by the Apple App Store or Google Play , so it uses whatever payment method you already have on file with Apple or Google. This keeps mobile purchases tied to your existing store account for convenience and security. No matter how you pay, your credits land in the same shared balance used across the web app, mobile apps, and browser extension. If a payment method you'd like to use isn't showing up at checkout, or you have trouble completing a purchase, please contact our support team and we'll help.

Question 32

Is my payment information secure?

Accepted Answer

Yes — protecting your payment information is a priority at TryItOn . We never store your raw card details ourselves. Instead, all transactions are handled by established, PCI-compliant payment providers whose entire job is to process payments securely. How we keep payments safe Trusted processors — web purchases go through a secure card processor, while mobile subscriptions are billed directly by the Apple App Store or Google Play. Encrypted connections — your data is transmitted over encrypted links, so sensitive details aren't exposed in transit. No card numbers on our servers — payment credentials stay with the processor, not in your TryItOn account. This same care extends to the rest of your account: your try-on photos are stored securely, kept private to your account by default, and never sold. You're always in control and can delete your photos or your entire account whenever you choose. If you ever spot a charge you don't recognize or have a security concern, don't hesitate to reach out to our support team so we can look into it right away.

Question 33

Where can I find my invoices and receipts?

Accepted Answer

Where you find your invoices and receipts on TryItOn depends on how you made the purchase. Web purchases If you bought a subscription or a one-time credit pack on the web, your billing history is available in your account or billing settings in the app. Our secure card processor also typically emails a receipt to the address on your account each time a payment goes through, so check your inbox right after a purchase or renewal. Mobile purchases If you subscribed inside the iOS or Android app, the charge runs through the Apple App Store or Google Play . In that case, your official receipt and purchase history live in your Apple or Google account — for example, in your App Store purchase history or Google Play order history — since they handle that billing on our behalf. Keeping these records makes it easy to track your spending on virtual try-ons and animations. If you can't locate a specific receipt, or you need documentation that isn't readily available in those places, our support team can help you track down the details for your account.

Question 34

Can I get a refund?

Accepted Answer

If something went wrong with a purchase on TryItOn — such as a duplicate charge, credits that never arrived, or a billing error — please contact our support team and we'll review your situation and work to make it right. What to know about refunds Web purchases — subscriptions and credit packs bought on the web are handled by us through our secure card processor, so reach out directly and include details like the date and amount of the charge. Mobile purchases — subscriptions billed through the Apple App Store or Google Play are subject to Apple's and Google's refund policies, and those requests are usually made through your store account. Because refund eligibility can depend on factors like how many credits have already been used and the specifics of your plan, the fastest path is always to get in touch so we can look at your account. We aim to be fair and helpful, especially when a charge clearly didn't deliver what you expected. Sharing as much detail as possible up front helps us resolve your request quickly.

Question 35

Why was I charged but my credits didn't appear?

Accepted Answer

If you were charged but your credits haven't shown up yet, don't worry — this is almost always a temporary sync delay rather than a lost payment. Credits sometimes take a short while to post to your TryItOn balance after a transaction is confirmed. Quick things to try first Refresh and wait a moment — close and reopen the app, then recheck your balance, which is always shown in-app. Confirm the charge actually completed — a pending authorization isn't the same as a finalized payment. Check the right account — make sure you're signed in to the same account you purchased with, since credits sync to that account everywhere. Keep in mind that sign-in never auto-links accounts by email, so if you used Google Sign-In one time and email another, your credits may be on a different account. You can link accounts from within your settings while signed in. If your credits still haven't appeared after a little while, contact our support team with your purchase details and we'll locate the transaction and apply your credits.

Question 36

Will I be charged automatically when my subscription renews?

Accepted Answer

Yes. A subscription on TryItOn is a recurring plan, so it renews automatically at the end of each billing cycle and refreshes your credit allowance — that's what keeps your virtual try-ons running without interruption. How renewals are billed Web subscriptions — automatically charged to the payment method on file through our secure card processor. Mobile subscriptions — automatically billed by the Apple App Store or Google Play using the payment method tied to your store account. You're always in control. If you'd prefer not to renew, you can cancel before your next billing date — web plans from your account settings, and mobile plans from your Apple or Google subscription settings. Canceling stops future charges, and you'll typically keep access to your remaining allowance until the current period ends. One-time credit packs work differently: they're a single purchase and never renew, so you're only ever charged once for those. If you're unsure when your subscription renews or want to confirm your status, check your billing settings or reach out to our support team .

Question 37

Do you offer a free trial?

Accepted Answer

Yes — every new TryItOn account includes free credits to get you started, so you can experience the AI virtual try-on before spending anything. It's the easiest way to see how clothing, hairstyles, tattoos, shoes, and accessories look on you and decide whether a subscription or credit pack is right for you. How to start for free Create an account with email and password or Google Sign-In. Upload a photo of yourself. Pick an item and generate your first try-on using your included free credits. Those starter credits work across every platform that shares your account — the web app, the iOS and Android mobile apps, and the browser extension — since your balance is synced everywhere. There's no separate sign-up needed; the free credits are simply there when you join. When you're ready for more, you can add a recurring subscription or a one-time credit pack at any time. Details on current plans and what's included are on the pricing page. Have a question before getting started? Our support team is happy to help you make the most of your free credits.

Question 38

Why is my mobile subscription managed differently from the web?

Accepted Answer

Your mobile subscription is managed differently because Apple and Google require in-app subscriptions to be billed through their own stores . When you subscribe inside the iOS or Android TryItOn app, the purchase goes through the Apple App Store or Google Play rather than our web card processor — so they handle the payment, renewals, and refund requests. What this means for you Where you manage it — to change or cancel a mobile subscription, you use your device's App Store or Google Play subscription settings, not TryItOn's web billing page. Receipts — your official receipts live in your Apple or Google account. Web is separate — subscriptions purchased on the web are managed directly in your account settings. The good news is that none of this affects your actual experience. Your account, credits, wardrobe, and history are all synced across the web, mobile, and browser extension, so the credits you get from a mobile subscription work everywhere you use TryItOn. If you're unsure where a particular subscription was purchased or how to manage it, our support team can help you figure it out.

Question 39

Can I buy credits without subscribing?

Accepted Answer

Absolutely — you don't need a subscription to use TryItOn . You can buy one-time credit packs whenever you want, with no recurring charge and nothing to cancel later. It's the ideal option if you try on clothes online occasionally or just want to top up your balance now and then. How one-time packs work Pay once — purchase a pack and the credits are added straight to your account balance. No renewal — unlike a subscription, a credit pack never automatically bills you again. Use them anywhere — the credits sync across the web app, mobile apps, and browser extension on your single account. You can spend pack credits on any AI try-on or on the Animate feature, just like subscription credits. And since new accounts start with free credits, you may not need to buy anything at all to begin exploring virtual try-on. When you're ready, head to the pricing page to see the available packs, or compare them with a subscription if you find yourself trying on items frequently. Questions about which option saves you the most? Our support team is glad to help.

Question 40

What is TryItOn and how does it work?

Accepted Answer

TryItOn is an AI-powered virtual try-on platform that lets you see how clothing, hairstyles, tattoos, shoes, accessories, and eyewear look on you before you buy or commit. Instead of imagining the fit, you upload a photo of yourself and our AI generates a realistic preview of the item on your body. How it works Create a free account and upload a clear photo of yourself. Pick an item to try on — from our in-app Shop, your saved wardrobe, or a supported online store. Our AI generates a lifelike try-on image in moments, so you can see how it looks on you . Every try-on uses credits, and new accounts start with free credits so you can explore right away. You can also turn a result into a short video with the Animate feature. Because everything is tied to one account, your credits, wardrobe, and history stay in sync across the web app, mobile apps, and browser extension. Whether you want to try on clothes online or preview a bold new haircut risk-free, TryItOn makes confident shopping decisions effortless.

Question 41

How do I create a TryItOn account?

Accepted Answer

Creating a TryItOn account takes less than a minute. Head to the website or download the mobile app, then sign up using your email and a password, or continue with Google Sign-In for a one-tap setup. What to know when signing up Email or Google: Both options give you the same full access to virtual try-on, your wardrobe, and synced credits. One account, every platform: The same login works on the web app, iOS and Android apps, and the browser extension — your history and balance follow you everywhere. Account security: For your protection, sign-in never automatically links accounts by email. If you want to connect an email login and a Google login, do it from inside your account settings while signed in. Real emails only: Disposable or throwaway email addresses are blocked to keep accounts secure. Once you're in, you'll receive free credits to start experimenting with AI try-on right away. If you ever run into trouble signing up, you can always contact our support team for a hand.

Question 42

Is TryItOn free to use?

Accepted Answer

Yes — you can start using TryItOn for free. Every new account includes free credits, so you can run your first virtual try-ons and explore the platform without paying anything up front. How billing works TryItOn runs on a simple credit system. Each try-on and each Animate video spends credits from your balance, which is always visible in the app. When you're ready for more, you have two flexible options: Subscriptions: A recurring plan that tops up your credit allowance on a regular schedule — ideal if you try on items often. One-time credit packs: Buy a bundle of credits whenever you need them, with no ongoing commitment. On the web, subscriptions and credit packs are handled by a secure, PCI-compliant card processor, while mobile subscriptions are billed through the Apple App Store or Google Play. For current plans and pack options, check the pricing page in the app. Because credits sync across the web app, mobile apps, and browser extension, whatever you buy is available everywhere you use virtual try-on .

Question 43

How do I run my first virtual try-on?

Accepted Answer

Running your first virtual try-on with TryItOn is quick and beginner-friendly. After signing in, you'll use your free starter credits to generate a realistic preview of an item on yourself in just a few steps. Step by step Upload your photo: Add a clear, well-lit full-body or upper-body shot so the AI has a great base to work with. Choose an item: Browse the in-app Shop, pick something from your wardrobe, or grab a product from a supported online store using the browser extension. Generate: Tap try-on and let the AI create your result — you'll see how it looks on you in moments. From there you can save the look to your wardrobe, share it with friends for feedback, or turn it into a short clip with the Animate feature. Each try-on uses a small amount of credits, and your balance is always shown in the app. If your first result isn't perfect, try a sharper or better-lit photo — image quality has the biggest impact on AI try-on accuracy.

Question 44

What kind of photo should I upload for the best results?

Accepted Answer

For the best virtual try-on results, upload a clear, sharp, well-lit photo of yourself facing the camera. The quality of your source image has the biggest impact on how realistic and accurate your AI try-on looks. Tips for best results Good lighting: Use bright, even light and avoid heavy shadows or backlighting. Face the camera: A straight-on pose works better than steep angles or turned-away shots. Show the right area: Use a full-body shot for clothing and shoes, and a clear head-and-shoulders photo for hairstyles or eyewear. Keep it simple: A plain background, fitted clothing, and an unobstructed view help the AI map items onto you accurately. High resolution: Sharper photos produce cleaner, more lifelike previews than blurry or low-res ones. Avoid busy backgrounds, sunglasses (unless trying on eyewear), or anything covering the area you want to try items on. Your photos are stored securely and stay private to your account by default. With a great photo, you'll see how it looks on you with impressive realism — and you can save photos to reuse them for future try-ons.

Question 45

Do I need to download an app to use TryItOn?

Accepted Answer

No, you don't need to download anything to use TryItOn . The web app runs right in your browser, so you can start your virtual try-on instantly without installing software. That said, you have several ways to access the platform depending on what's most convenient for you. Your options Web app: Sign in from any modern browser and try on items immediately — no installation required. Mobile apps: Native iOS and Android apps offer a smooth, on-the-go experience optimized for your phone. Browser extension: Install it to try on clothes online directly from supported stores while you shop. The best part is that everything shares a single account. Your credits, saved wardrobe, and try-on history stay perfectly in sync whether you switch from the web to the mobile app or use the extension. So you can begin on your laptop and pick up right where you left off on your phone. Choose whichever option fits your routine — there's no wrong way to enjoy AI try-on with TryItOn.

Question 46

What can I try on with TryItOn?

Accepted Answer

With TryItOn you can virtually try on a wide range of items — far beyond just clothes. Our AI lets you preview how different products look on you so you can shop and experiment with total confidence. What you can try on Clothing: tops, bottoms, dresses, and outerwear of all styles. Hairstyles: test new cuts and looks before booking the salon. Tattoos: see how a design sits on your body before committing. Shoes: preview footwear with your outfit. Accessories and eyewear: from glasses to finishing touches. Beyond static previews, the Animate feature can turn any try-on result into a short video using curated motion presets — a fun way to see a look in action. You can save your favorites to your wardrobe, organize them with tags and categories, and share them with friends for feedback. Whether you want to try on clothes online , test a daring hairstyle, or visualize a tattoo, TryItOn covers it all from one synced account across web, mobile, and the browser extension.

Question 47

How long does a virtual try-on take?

Accepted Answer

A virtual try-on with TryItOn typically takes just moments. Once you've uploaded your photo and selected an item, the AI generates your realistic preview quickly — usually within a short wait, so you can see how it looks on you almost right away. What affects the speed Photo quality and size: very large or unusual images may take a little longer to process. Connection: a stable internet connection keeps results coming back fast. Type of try-on: some items and the Animate video feature involve a bit more processing than a standard image preview. Because results come back fast, it's easy to experiment — swap items, test different styles, and compare looks side by side without long pauses. If a try-on ever seems to take longer than expected, it usually finishes shortly, and you can keep browsing in the meantime. Each generation uses a small amount of credits from your balance, which is always shown in the app. If you experience repeated delays, feel free to contact our support team so we can help.

Question 48

Do I need to upload a new photo for every try-on?

Accepted Answer

No — you don't need to upload a new photo every time. Once you add a photo to TryItOn , it's saved to your account so you can reuse it for as many virtual try-ons as you like. This makes it fast and effortless to test outfit after outfit without repeating the upload step. How reusing photos works Save once, try endlessly: Your uploaded photos stay available for future try-ons across the web app, mobile apps, and browser extension. Keep several on hand: Upload multiple photos — for example, a full-body shot for clothing and a head-and-shoulders shot for hairstyles or eyewear — and pick the right one for each item. Stay in control: You can delete any photo at any time, and your images stay private to your account by default. That said, uploading a fresh photo is worth it whenever your appearance changes or you want a different angle or lighting. Since better source images produce better results, keeping a couple of high-quality photos ready helps every AI try-on look its best.

Question 49

Can I use TryItOn while shopping on other websites?

Accepted Answer

Yes! With the TryItOn browser extension, you can run a virtual try-on directly while shopping on supported online stores. Instead of leaving the product page, you can preview how an item looks on you right where you're browsing — making it easy to try on clothes online before adding them to your cart. How it works Install the TryItOn browser extension and sign in with your account. Browse a supported store as usual and find an item you like. Launch a try-on from the extension to see a realistic AI preview on yourself. Because the extension shares the same account as the web and mobile apps, your credits, saved wardrobe, and try-on history all stay in sync — so anything you try while shopping is available everywhere else too. Merchants can also offer try-on natively through our Shopify integration, letting shoppers preview products on their own store. Whether through the extension or a store's built-in experience, TryItOn brings AI try-on straight into your shopping journey for more confident purchases and fewer returns.

Question 50

Is TryItOn available in my country?

Accepted Answer

TryItOn is a web-based and app-based platform, so in most cases you can use it wherever you have internet access and a supported device. The web app works in modern browsers around the world, and the mobile apps are distributed through the Apple App Store and Google Play. A few things to keep in mind App availability: Native app access depends on your regional App Store or Google Play storefront. Payments: Subscriptions and credit packs are processed by secure, PCI-compliant providers; available payment methods can vary by region. Language and stores: The browser extension works with supported online stores, and supported retailers may differ by location. The easiest way to confirm availability is simply to visit the website and create a free account — new accounts include free credits, so you can try a virtual try-on and see that everything works for you. If you run into any issue accessing TryItOn or completing a purchase from your location, please contact our support team and we'll be glad to help you get set up.

Question 51

What devices and browsers does TryItOn support?

Accepted Answer

TryItOn works across a wide range of devices, so you can enjoy virtual try-on however you prefer to browse. The web app runs in any modern, up-to-date browser on desktops and laptops, while dedicated mobile apps bring the experience to your phone. Where you can use TryItOn Desktop and laptop: Use the web app in current versions of popular browsers like Chrome, Edge, Firefox, and Safari. Mobile: Install the native iOS app from the App Store or the Android app from Google Play for an experience tuned to your device. Browser extension: Add it to a supported desktop browser to try on clothes online directly from stores as you shop. For the smoothest performance, keep your browser or app updated to the latest version. Since one account links the web app, mobile apps, and extension, your credits, wardrobe, and history sync seamlessly no matter which device you pick up. Start a try-on on your laptop and finish reviewing it on your phone — it all just works. If you hit a compatibility snag, contact our support team for assistance.

Question 52

Do I need any photography or design skills to use TryItOn?

Accepted Answer

Not at all — you need zero photography or design skills to use TryItOn . The platform is built for everyone, and the AI does all the technical work for you. If you can take a selfie and tap a button, you can run a virtual try-on. Why it's so easy No editing required: You don't need Photoshop or any design tools — just upload a photo and the AI generates a realistic preview automatically. Simple steps: Choose an item, tap try-on, and see how it looks on you in moments. Guided experience: Browse, save to your wardrobe, and share looks with friends — all through an intuitive, beginner-friendly interface. The only tip worth knowing is that a clear, well-lit photo gives the best results — but that's about good lighting, not skill. Even the Animate feature, which turns a try-on into a short video, uses curated motion presets so you don't have to create anything yourself. Whether you're previewing a new outfit, a hairstyle, or a tattoo, AI try-on with TryItOn is designed to feel effortless from your very first try.

Question 53

What happens to the photos I upload?

Accepted Answer

When you upload a photo to TryItOn , it is stored securely and used only to power your virtual try-on experience. Our AI analyzes your image so it can generate a realistic preview of how clothing, hairstyles, shoes, accessories, eyewear, or tattoos look on you. Your photos are private to your account by default and are not shared with other users unless you choose to share a look. How your photos are used Generating try-ons: Your photo is processed to create AI try-on results you can view, save, or animate. Your wardrobe and history: Results sync across the web app, mobile apps, and browser extension so you can revisit them anytime. Nothing more: We never sell your images, and they aren't used for advertising. Because every photo travels over an encrypted connection and lives in protected storage, you stay in control. You can delete individual photos or your entire account whenever you like. If you have questions about how your data is handled, you can always contact our support team for help.

Question 54

Are my photos kept private?

Accepted Answer

Yes, your photos are kept private. Every image you upload to TryItOn is private to your account by default, meaning no other user can see your uploads or your virtual try-on results unless you deliberately choose to share them. Privacy is built into the core of our AI try-on platform. Your photos are stored in secure, access-controlled storage and transmitted over encrypted connections, so your images stay protected from upload to result. We do not make your wardrobe, history, or try-ons public, and we never sell your photos or personal data. You stay in control Sharing is optional: Looks are only shared when you send them to friends or post them yourself. Delete anytime: Remove individual photos or your whole account on your terms. Cross-platform privacy: The same protections apply on the web, mobile apps, and browser extension. If you ever want clarification on your privacy settings or how a specific feature works, reach out and contact our support team . Keeping your try-on experience private and secure is something we take seriously.

Question 55

Does TryItOn sell my data?

Accepted Answer

No, TryItOn does not sell your data. Your photos, virtual try-on results, wardrobe, and personal information are never sold to advertisers, data brokers, or any third party. We built our AI try-on platform around the idea that your images belong to you, and monetizing your private data has no place in that. The information you provide is used solely to deliver and improve your try-on experience, such as generating realistic previews of how clothes, hairstyles, or accessories look on you, syncing your wardrobe across devices, and keeping your account secure. Photos remain private to your account by default. What this means for you No selling: Your data is not a product we trade. No surprise sharing: Looks are shared only when you choose to send them to friends. Full control: You can delete your photos or your entire account at any time. Payments are processed by trusted PCI-compliant providers, so sensitive billing details are handled securely too. If you'd like more detail about our data practices, feel free to contact our support team .

Question 56

How do I delete my photos?

Accepted Answer

You can delete your photos directly inside TryItOn at any time. Each photo in your account can be removed individually, and if you'd rather start fresh, you can delete your entire account, which clears your uploads, try-on history, and saved looks. You're always in control of the images you've shared with our AI try-on platform. How to remove a photo Open your photo gallery or wardrobe in the web app, mobile app, or browser extension. Select the photo or try-on result you want to remove. Choose the delete option to permanently remove it from your account. Because your account, wardrobe, and history sync across platforms, a deletion is reflected everywhere you sign in. If you want to remove everything at once, head to your account settings and choose to delete your account, which also removes your associated photos. If you run into any trouble deleting an image or want to request removal of specific data, just contact our support team and we'll make sure it's handled promptly.

Question 57

Does TryItOn use my photos to train AI?

Accepted Answer

TryItOn uses your photos to generate your virtual try-on results, not to sell or exploit your likeness. Your images are processed to create realistic previews of how clothing, hairstyles, shoes, accessories, eyewear, or tattoos look on you, and they remain private to your account by default. We never sell your photos or personal data to third parties. Your images stay yours The purpose of uploading a photo is simple: to power the AI try-on experience you came for. Your pictures are stored securely, transmitted over encrypted connections, and are not shared publicly unless you choose to share a look with friends. You can delete any photo, or your whole account, whenever you want. Private by default: Other users can't see your uploads. Not sold: Your data is never sold or used for advertising. Under your control: Delete photos or your account at any time. If you have specific questions about how your photos are handled or want details about our data practices, please contact our support team . We're happy to walk you through exactly how your images are used to deliver your try-ons.

Question 58

How is my account kept secure?

Accepted Answer

Your TryItOn account is protected by multiple layers of security designed to keep your photos, wardrobe, and personal information safe. You can sign in with email and password or use Google Sign-In, and all of your data travels over encrypted connections so it stays protected in transit. Built-in protections Secure sign-in: Choose email/password or Google Sign-In for convenient, protected access. No risky auto-linking: For security, signing in never automatically links accounts by email. Connecting a Google account only happens from inside your account settings while you're already signed in, which helps prevent account takeover. Disposable email blocking: Throwaway email addresses are blocked to reduce fraud and abuse. Encrypted everywhere: The same safeguards apply across the web app, mobile apps, and browser extension. Payments are handled by PCI-compliant processors, so your billing details aren't stored insecurely. To keep your own account safe, use a strong, unique password and keep your sign-in method secure. If you ever notice suspicious activity, contact our support team right away and we'll help you lock things down.

Question 59

Who can see my try-ons?

Accepted Answer

Only you can see your try-ons by default. Every virtual try-on you create on TryItOn is private to your account, so your results, wardrobe, and history are visible to you alone unless you specifically choose to share a look. Other users cannot browse or access your try-ons. When sharing happens Sharing is always your decision. If you use the friends feature to send a look for feedback, or post a result yourself, then the people you share with can see that specific try-on. Outside of those intentional actions, your images stay private. Private by default: Your try-ons aren't public or searchable. Optional sharing: Send looks to friends only when you want a second opinion. Synced and secure: Your private results sync across the web app, mobile apps, and extension, protected by encrypted connections. You can delete any try-on result at any time, and removing it takes it out of your synced history everywhere you sign in. If you want to double-check your sharing settings or have questions, feel free to contact our support team .

Question 60

Is my data encrypted?

Accepted Answer

Yes, your data is encrypted. TryItOn sends your photos, try-on results, and account information over encrypted connections, so your data is protected while it travels between your device and our servers. This applies whether you're using the web app, the iOS or Android mobile apps, or the browser extension. Layers of protection In transit: Encrypted connections safeguard your uploads and results from interception. At rest: Your photos are kept in secure, access-controlled storage and stay private to your account by default. Payments: Billing is handled by PCI-compliant payment providers, so sensitive card details are processed securely and not stored insecurely by us. Encryption is just one part of how we keep your virtual try-on experience safe. We also block disposable email addresses, avoid risky account auto-linking, and never sell your data. You remain in control and can delete your photos or your entire account whenever you choose. If you'd like more technical detail about how your information is protected, you're welcome to contact our support team .

Question 61

Can I use TryItOn without sharing anything publicly?

Accepted Answer

Absolutely. You can use TryItOn entirely privately, without sharing anything publicly. Every photo you upload and every virtual try-on you generate is private to your account by default, so you can experiment with outfits, hairstyles, shoes, accessories, and more without anyone else seeing your results. Private by design Nothing you create is posted or made public automatically. Features like sharing looks with friends are completely optional and only happen when you choose to send something. If you never share, your try-ons simply stay in your private wardrobe and history, synced securely across your devices. No public profile required: Try on clothes online just for yourself. Optional social features: Friends, feedback, and sharing are there if you want them, ignored if you don't. Delete anytime: Remove individual photos or your whole account whenever you like. This makes TryItOn a great way to see how items look on you in total privacy before you buy. If you'd like reassurance about your settings or how a feature works, just contact our support team .

Question 62

What information do you collect about me?

Accepted Answer

TryItOn collects only the information needed to deliver and improve your virtual try-on experience. This generally includes the account details you provide, the photos and items you upload, and the try-on results and preferences that make up your wardrobe and history. The main categories Account information: Such as the email address or Google Sign-In you use to create and secure your account. Photos and content: The images you upload and the try-ons, animations, and saved outfits you create, all kept private to your account by default. Usage and billing basics: Information that helps run the service, like your credit balance and activity, with payments handled securely by PCI-compliant providers. We use this information to generate your AI try-ons, sync your wardrobe across the web, mobile apps, and extension, keep your account secure, and provide support. We do not sell your data, and your photos aren't shared publicly unless you choose to share a look. You can view, manage, or delete your data, including your entire account, at any time. For specifics about your information, please contact our support team .

Question 63

How do I exercise my privacy rights (access or deletion)?

Accepted Answer

You can exercise your privacy rights, including access and deletion, directly through your TryItOn account or by reaching out to us. We make it straightforward to view, manage, and remove the data tied to your account so you stay in control of your photos and personal information. Deletion You can delete individual photos and try-on results from your gallery or wardrobe at any time. To remove everything, head to your account settings and delete your account, which clears your associated photos and history across the web app, mobile apps, and browser extension. Access and other requests Review your data: Your wardrobe, history, and account details are visible inside the app. Request access: If you'd like a copy of your information or have a specific privacy request, get in touch. Get help: Our team can assist with deletion, access, or correction requests. The simplest way to make a formal access or deletion request is to contact our support team . We'll verify your request and handle it promptly so your privacy choices are respected.

Question 64

Is TryItOn safe for teens or younger users?

Accepted Answer

TryItOn is built with privacy and safety at its core, which benefits every user. Photos are private to your account by default, data travels over encrypted connections, and we never sell your information, so the virtual try-on experience stays personal and protected. Safety-first design Private by default: Try-ons aren't public or searchable, and sharing with friends is entirely optional. Secure accounts: Sign-in is protected, disposable emails are blocked, and accounts are never auto-linked by email. Full control: Photos and the whole account can be deleted at any time. That said, TryItOn is a consumer service, and younger users should always follow the minimum age requirements that apply in their region and to the app stores, and use the platform with a parent or guardian's awareness and consent where appropriate. Parents who want to manage or remove a young person's data can delete the account or reach out for help. If you have questions about age requirements, supervision, or removing a minor's information, please contact our support team and we'll be glad to assist.

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Getting Started

Account & Profile

Virtual Try-Ons

Wardrobe & Items

Credits & Billing

Privacy & Security

Apps & Integrations

Troubleshooting

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