Account & Profile

Signing in to TryItOn takes just a few seconds. Open the web app, the iOS or Android app, or the browser extension, tap Sign in, and enter the email and password you used when you created your account. If you prefer, you can sign in instantly with Google Sign-In instead.

One account, everywhere

Your TryItOn login works across every platform we offer. The same credentials unlock the web app, the native mobile apps, and the browser extension, so your virtual try-on history, saved wardrobe, and credits follow you wherever you go. There's no need to create separate accounts for each device.

If your sign-in isn't working, double-check that you're using the right email and that Caps Lock is off. Forgotten your password? You can reset it from the sign-in screen in moments. For security, TryItOn never automatically links accounts by email address, so make sure you're using the same method (password or Google) you originally signed up with. Still stuck? Our team is happy to help — just contact our support team and we'll get you back to trying on clothes online in no time.

Resetting a forgotten TryItOn password is quick and secure. On the sign-in screen, tap the Forgot password? link, enter the email address associated with your account, and submit the request. We'll send a password-reset email with a secure link you can use to choose a new password.

Steps to reset

1. Go to the sign-in page on the web app or mobile app.
2. Select Forgot password?.
3. Enter your account email and confirm.
4. Open the reset email and follow the link.
5. Create a strong new password and sign back in.

If the email doesn't arrive within a few minutes, check your spam or promotions folder, and confirm you entered the same address you registered with. Note that if you originally created your account using Google Sign-In, you won't have a TryItOn password — simply sign in with Google instead. Reset links expire for your protection, so request a fresh one if needed. Having trouble getting the email? Contact our support team and we'll help you regain access to your virtual try-on account safely.

Yes — you can sign in to TryItOn with Google. On the sign-in screen, simply tap Continue with Google, choose your Google account, and you'll be signed straight into your virtual try-on experience. It's a fast, password-free way to access the platform.

Why use Google Sign-In

• Speed: no need to remember a separate password.
• Security: Google handles authentication, and all data travels over encrypted connections.
• Convenience: the same login works on the web app and our native mobile apps.

For your protection, TryItOn never automatically merges accounts by matching email addresses, since that could create a takeover risk. If you already have an email-and-password account and want to add Google as a sign-in method, you can link it safely from inside your account settings while signed in. If you created your account with Google from the start, just keep using the Google button each time you sign in. Questions about your sign-in options? Our friendly support team is ready to help.

You can connect or unlink your Google account anytime from your TryItOn account settings while you're signed in. Linking only happens from inside settings — never automatically during sign-in — which keeps your account safe from email-based takeover attempts.

How to connect Google

1. Sign in to your TryItOn account.
2. Open Account settings and find the connected accounts section.
3. Select Connect Google and confirm with the Google account you'd like to link.

Once linked, you'll be able to sign in with either your email and password or your Google account. To unlink, return to the same connected-accounts area and choose Unlink next to Google.

Before removing Google, make sure you have another way to sign in — such as a working email-and-password combination — so you don't get locked out. Your settings page clearly shows which sign-in methods are currently connected, so you always know your options at a glance. If you run into any issues connecting or unlinking, contact our support team and we'll guide you through it securely.

You can change the email address on your TryItOn account from your account settings while signed in. Open settings, locate the email or profile section, enter your new address, and save. For your security, we may ask you to confirm the change and verify the new email before it becomes active.

A few things to know

• Use a real, personal email — disposable email addresses are blocked to keep accounts secure.
• Your new email becomes your sign-in identifier, so remember it the next time you log in.
• If you sign in with Google, your sign-in email is managed through Google; you can manage linked accounts from settings.

Changing your email won't affect your credits, saved wardrobe, or virtual try-on history — everything stays tied to your account and synced across the web app, mobile apps, and browser extension. After updating, keep an eye out for any verification message and follow the link to finish the switch. If you can no longer access your old email and need help updating it, our support team can assist you with verifying ownership of the account.

Updating your profile or display name on TryItOn is simple. Sign in, open your account settings (or profile area), and edit your details — including your display name and any profile information you'd like to personalize. Save your changes, and they'll apply across the platform.

Why your profile matters

Your display name is how you appear to friends when you share virtual try-on looks and ask for feedback. A clear, recognizable name makes it easier for friends to spot your shared outfits in the friends feed and notifications. You can update it whenever you like, so feel free to refresh it as often as you want.

Because TryItOn keeps a single synced account, any profile changes you make on the web app instantly carry over to the native mobile apps and the browser extension. There's no need to update your details separately on each device. Your credits, saved wardrobe, and try-on history all stay connected to the same profile. If a particular field won't save or you'd like help personalizing your account, contact our support team and we'll be glad to assist.

You can delete your TryItOn account at any time from your account settings. Sign in, open settings, and look for the option to delete your account. Deleting removes your profile and associated data, including your saved photos and virtual try-on history.

Before you delete

• Back up anything you want to keep — saved looks and wardrobe items can't be recovered after deletion.
• Check your credits and subscription — if you have an active recurring plan, review your billing details first. Mobile subscriptions are managed through the Apple App Store or Google Play.
• Remember the action is permanent once confirmed.

If you'd rather not delete everything, you have lighter options too: you can delete individual photos while keeping your account, or simply sign out. We take your privacy seriously — your photos are stored securely, private to your account by default, and never sold. Deletion is your right whenever you want a clean slate. If you'd like assistance removing your account or have questions about what data is erased, our support team is here to help guide you through the process.

Absolutely — one TryItOn account works seamlessly across the web app, the native iOS and Android apps, and the browser extension. Just sign in with the same email-and-password or Google credentials on each platform, and everything stays in sync.

What syncs across devices

• Your credits and subscription balance.
• Your saved wardrobe — items, outfits, and tags.
• Your virtual try-on history and results.
• Your profile, friends, and notifications.

This means you can discover an outfit in the browser extension while shopping online, try it on, then pick up right where you left off in the mobile app on the train home. The extension is especially handy for trying items on directly from supported online stores, while the apps let you experiment on the go and the web app gives you a full-screen canvas. Because it's all one connected account, there's no manual transferring or re-uploading. Sign in once per device and your TryItOn experience follows you everywhere. If something isn't syncing as expected, try signing out and back in, or contact our support team.

Yes — your TryItOn credits work across every platform, since they're tied to your single synced account. Whether you spend credits on a try-on in the web app, the mobile apps, or the browser extension, your balance updates everywhere in real time. You can always see your current balance right in the app.

How billing works

TryItOn runs on credits, which you can get through a subscription (a recurring credit allowance) or one-time credit packs. New accounts start with some free credits so you can begin trying on clothes online right away. Credits are spent on virtual try-ons and on the Animate feature that turns a result into a short video.

One thing to keep in mind: where you buy depends on the platform. Web subscriptions and credit packs are processed through a secure, PCI-compliant card processor, while mobile subscriptions are billed through the Apple App Store or Google Play. Regardless of where you purchase, the credits themselves are usable across all platforms. For current options and allowances, check the pricing page in the app. Questions about your plan or balance? Contact our support team anytime.

Friends on TryItOn let you share your virtual try-on looks with people you trust and get honest feedback before you buy. Instead of guessing whether an outfit suits you, you can show friends how it actually looks on you and ask what they think.

How friends work

• Connect: add friends within the app to build your circle.
• Share: send a try-on result or saved look to a friend for their opinion.
• Get feedback: friends can react and respond, helping you decide.
• Stay updated: notifications let you know when someone shares with you or replies.

It's a fun, social way to shop smarter — like having a second opinion in your pocket. Because your account is synced across the web app, mobile apps, and browser extension, you can share and respond from any device. Your display name is how friends recognize you, so keep it clear and personal. Sharing is always your choice; your photos and looks stay private to your account by default unless you decide to send them. Want to build out your friends list or troubleshoot sharing? Our support team can help.

You can manage your TryItOn notifications from your account settings on whichever platform you're using. There you can review and adjust what you're alerted about — such as when a friend shares a look, responds to one of yours, or when there's activity on your account.

Types of notifications

• Friends activity: shared looks and feedback from your circle.
• Account updates: important changes related to your profile or sign-in.
• Try-on and feature updates: like when an Animate video finishes processing.

On the mobile apps, you can also control push notifications through your device's system settings, so you have full say over what reaches your lock screen. On the web, notifications appear within the app so you never miss a friend's feedback. Because TryItOn keeps one synced account, your notification activity stays consistent across the web app, mobile apps, and extension. Fine-tuning these settings helps you stay in the loop on what matters most while keeping distractions low. If you're not receiving notifications you expect — or want fewer of them — adjust your preferences in settings, and contact our support team if anything seems off.

Verifying your email confirms that you own the address on your TryItOn account, which keeps your account secure and ensures we can reach you when it matters. It's a quick, one-time step: after signing up or changing your email, open the verification message we send and follow the link to confirm.

Why it matters

• Security: it prevents someone from registering with an address that isn't theirs.
• Account recovery: a verified email lets you reset your password and regain access if you're ever locked out.
• Important updates: we can notify you about your account, credits, or activity.

For the same security reasons, disposable email addresses are blocked — using a real, personal address means your virtual try-on account, saved wardrobe, and credits stay protected and recoverable. If you signed in with Google, your email is already verified through Google, so there's nothing extra to do. Didn't receive the verification email? Check your spam folder and confirm you entered the correct address, then request a new link if needed. Still not arriving? Contact our support team and we'll help you verify and secure your TryItOn account.