Credits & Billing

Billing on TryItOn runs entirely on credits. Instead of charging you per click, we let you load credits to your account and then spend them on the things you actually use, like AI try-ons and animations. This keeps pricing simple and predictable no matter which platform you're on.

Two ways to get credits

• Subscription — a recurring plan that tops up your credit allowance on each billing cycle, ideal if you try on clothes online regularly.
• One-time credit packs — a single purchase of credits with no recurring charge, perfect for occasional use.

Every TryItOn account shares one balance across the web app, mobile apps, and browser extension, so credits you buy anywhere are usable everywhere. Web purchases are processed by a secure card provider, while mobile subscriptions are billed through the Apple App Store or Google Play. New accounts also start with free credits so you can experience the virtual try-on before paying. Your current balance is always shown in the app, and you can view plan details on the pricing page or reach out to contact our support team with any billing questions.

Credits are the in-app currency that powers everything on TryItOn. Each time you generate an AI try-on — seeing how a top, dress, hairstyle, tattoo, pair of shoes, or accessory looks on you — a credit is spent. Turning a result into a short clip with the Animate feature also uses credits.

How it works

1. Add credits through a subscription allowance or a one-time pack.
2. Upload your photo and pick an item to try on.
3. TryItOn generates a realistic preview and deducts credits from your balance.

Because every account shares a single synced balance, the credits you buy on the web work the same in the mobile apps and the browser extension — there's no need to manage separate wallets. Your live balance is always visible in the app, so you'll know exactly how many try-ons you have left.

New accounts include free credits to get you started, and you can top up any time. If your balance ever looks off, or you have a question about how credits were used, our support team is happy to help sort it out.

The main difference is recurrence: a subscription automatically renews and refreshes your credit allowance each billing cycle, while a credit pack is a one-time purchase with no ongoing charge. Both add credits to the same shared balance you use for virtual try-ons and animations.

Which one is right for you?

• Subscription — best if you try on clothes online often. You get a regular allowance of credits, usually at better value per credit, and you don't have to remember to top up.
• Credit pack — best for occasional or one-off use. You pay once, receive your credits, and that's it — nothing renews.

You can mix and match too: keep a subscription for everyday use and buy a pack when you need a temporary boost. On the web, both are handled by a secure card processor; on mobile, subscriptions are billed through the App Store or Google Play. For current plans, allowances, and pricing, check the pricing page on TryItOn, and feel free to contact our support team if you're unsure which option fits your needs.

In general, the credits in your TryItOn balance stay available for you to use on AI try-ons and animations. We want you to get full value from every credit, whether you bought a one-time pack or earned them through your plan.

A note on subscriptions

With a subscription, your allowance typically refreshes on each billing cycle. That means subscription credits are designed around your recurring plan rather than being banked indefinitely, so it's a good idea to use your monthly allowance within the cycle. One-time credit pack purchases are intended to remain in your account for you to spend at your own pace.

Because specific terms can vary by plan and region, the most accurate details for your account are always shown in the app and on the pricing page. Your live credit balance is visible there too, so you can see exactly what you have available before your next virtual try-on.

If you ever notice credits missing or have a question about expiration on your particular plan, reach out to our support team and we'll review your account and explain what's going on.

You can change or cancel your TryItOn subscription at any time — where you manage it depends on how you signed up.

Web subscriptions

If you subscribed on the web, head to your account or billing settings in the app. From there you can upgrade to a larger plan, downgrade to a smaller one, or cancel. Upgrades usually take effect right away, while downgrades and cancellations typically apply from your next billing cycle so you keep access to what you've already paid for.

Mobile subscriptions

If you subscribed inside the iOS or Android app, your plan is billed and managed through the Apple App Store or Google Play. To change or cancel it, open your store's subscription settings on your device — that's where Apple and Google require these changes to be made.

Canceling stops future renewals; you'll generally keep access to your remaining allowance until the current period ends. Because your account and credits are synced across platforms, your balance stays intact regardless of which plan you're on. If you run into trouble managing your subscription, our support team can point you in the right direction.

TryItOn accepts secure payments through trusted, industry-standard providers, and the available methods depend on which platform you're using to buy credits or a subscription.

On the web

Web subscriptions and one-time credit packs are processed by a secure, PCI-compliant card processor. That means you can pay with major credit and debit cards, and depending on your region, additional supported payment options may appear at checkout. The exact list is shown to you during the purchase flow.

On mobile

If you subscribe inside the iOS or Android app, billing is handled by the Apple App Store or Google Play, so it uses whatever payment method you already have on file with Apple or Google. This keeps mobile purchases tied to your existing store account for convenience and security.

No matter how you pay, your credits land in the same shared balance used across the web app, mobile apps, and browser extension. If a payment method you'd like to use isn't showing up at checkout, or you have trouble completing a purchase, please contact our support team and we'll help.

Yes — protecting your payment information is a priority at TryItOn. We never store your raw card details ourselves. Instead, all transactions are handled by established, PCI-compliant payment providers whose entire job is to process payments securely.

How we keep payments safe

• Trusted processors — web purchases go through a secure card processor, while mobile subscriptions are billed directly by the Apple App Store or Google Play.
• Encrypted connections — your data is transmitted over encrypted links, so sensitive details aren't exposed in transit.
• No card numbers on our servers — payment credentials stay with the processor, not in your TryItOn account.

This same care extends to the rest of your account: your try-on photos are stored securely, kept private to your account by default, and never sold. You're always in control and can delete your photos or your entire account whenever you choose.

If you ever spot a charge you don't recognize or have a security concern, don't hesitate to reach out to our support team so we can look into it right away.

Where you find your invoices and receipts on TryItOn depends on how you made the purchase.

Web purchases

If you bought a subscription or a one-time credit pack on the web, your billing history is available in your account or billing settings in the app. Our secure card processor also typically emails a receipt to the address on your account each time a payment goes through, so check your inbox right after a purchase or renewal.

Mobile purchases

If you subscribed inside the iOS or Android app, the charge runs through the Apple App Store or Google Play. In that case, your official receipt and purchase history live in your Apple or Google account — for example, in your App Store purchase history or Google Play order history — since they handle that billing on our behalf.

Keeping these records makes it easy to track your spending on virtual try-ons and animations. If you can't locate a specific receipt, or you need documentation that isn't readily available in those places, our support team can help you track down the details for your account.

If something went wrong with a purchase on TryItOn — such as a duplicate charge, credits that never arrived, or a billing error — please contact our support team and we'll review your situation and work to make it right.

What to know about refunds

• Web purchases — subscriptions and credit packs bought on the web are handled by us through our secure card processor, so reach out directly and include details like the date and amount of the charge.
• Mobile purchases — subscriptions billed through the Apple App Store or Google Play are subject to Apple's and Google's refund policies, and those requests are usually made through your store account.

Because refund eligibility can depend on factors like how many credits have already been used and the specifics of your plan, the fastest path is always to get in touch so we can look at your account. We aim to be fair and helpful, especially when a charge clearly didn't deliver what you expected. Sharing as much detail as possible up front helps us resolve your request quickly.

If you were charged but your credits haven't shown up yet, don't worry — this is almost always a temporary sync delay rather than a lost payment. Credits sometimes take a short while to post to your TryItOn balance after a transaction is confirmed.

Quick things to try first

• Refresh and wait a moment — close and reopen the app, then recheck your balance, which is always shown in-app.
• Confirm the charge actually completed — a pending authorization isn't the same as a finalized payment.
• Check the right account — make sure you're signed in to the same account you purchased with, since credits sync to that account everywhere.

Keep in mind that sign-in never auto-links accounts by email, so if you used Google Sign-In one time and email another, your credits may be on a different account. You can link accounts from within your settings while signed in.

If your credits still haven't appeared after a little while, contact our support team with your purchase details and we'll locate the transaction and apply your credits.

Yes. A subscription on TryItOn is a recurring plan, so it renews automatically at the end of each billing cycle and refreshes your credit allowance — that's what keeps your virtual try-ons running without interruption.

How renewals are billed

• Web subscriptions — automatically charged to the payment method on file through our secure card processor.
• Mobile subscriptions — automatically billed by the Apple App Store or Google Play using the payment method tied to your store account.

You're always in control. If you'd prefer not to renew, you can cancel before your next billing date — web plans from your account settings, and mobile plans from your Apple or Google subscription settings. Canceling stops future charges, and you'll typically keep access to your remaining allowance until the current period ends.

One-time credit packs work differently: they're a single purchase and never renew, so you're only ever charged once for those. If you're unsure when your subscription renews or want to confirm your status, check your billing settings or reach out to our support team.

Yes — every new TryItOn account includes free credits to get you started, so you can experience the AI virtual try-on before spending anything. It's the easiest way to see how clothing, hairstyles, tattoos, shoes, and accessories look on you and decide whether a subscription or credit pack is right for you.

How to start for free

1. Create an account with email and password or Google Sign-In.
2. Upload a photo of yourself.
3. Pick an item and generate your first try-on using your included free credits.

Those starter credits work across every platform that shares your account — the web app, the iOS and Android mobile apps, and the browser extension — since your balance is synced everywhere. There's no separate sign-up needed; the free credits are simply there when you join.

When you're ready for more, you can add a recurring subscription or a one-time credit pack at any time. Details on current plans and what's included are on the pricing page. Have a question before getting started? Our support team is happy to help you make the most of your free credits.

Your mobile subscription is managed differently because Apple and Google require in-app subscriptions to be billed through their own stores. When you subscribe inside the iOS or Android TryItOn app, the purchase goes through the Apple App Store or Google Play rather than our web card processor — so they handle the payment, renewals, and refund requests.

What this means for you

• Where you manage it — to change or cancel a mobile subscription, you use your device's App Store or Google Play subscription settings, not TryItOn's web billing page.
• Receipts — your official receipts live in your Apple or Google account.
• Web is separate — subscriptions purchased on the web are managed directly in your account settings.

The good news is that none of this affects your actual experience. Your account, credits, wardrobe, and history are all synced across the web, mobile, and browser extension, so the credits you get from a mobile subscription work everywhere you use TryItOn.

If you're unsure where a particular subscription was purchased or how to manage it, our support team can help you figure it out.

Absolutely — you don't need a subscription to use TryItOn. You can buy one-time credit packs whenever you want, with no recurring charge and nothing to cancel later. It's the ideal option if you try on clothes online occasionally or just want to top up your balance now and then.

How one-time packs work

• Pay once — purchase a pack and the credits are added straight to your account balance.
• No renewal — unlike a subscription, a credit pack never automatically bills you again.
• Use them anywhere — the credits sync across the web app, mobile apps, and browser extension on your single account.

You can spend pack credits on any AI try-on or on the Animate feature, just like subscription credits. And since new accounts start with free credits, you may not need to buy anything at all to begin exploring virtual try-on.

When you're ready, head to the pricing page to see the available packs, or compare them with a subscription if you find yourself trying on items frequently. Questions about which option saves you the most? Our support team is glad to help.