Why is my mobile subscription managed differently from the web?

Your mobile subscription is managed differently because Apple and Google require in-app subscriptions to be billed through their own stores. When you subscribe inside the iOS or Android TryItOn app, the purchase goes through the Apple App Store or Google Play rather than our web card processor — so they handle the payment, renewals, and refund requests.

What this means for you

• Where you manage it — to change or cancel a mobile subscription, you use your device's App Store or Google Play subscription settings, not TryItOn's web billing page.
• Receipts — your official receipts live in your Apple or Google account.
• Web is separate — subscriptions purchased on the web are managed directly in your account settings.

The good news is that none of this affects your actual experience. Your account, credits, wardrobe, and history are all synced across the web, mobile, and browser extension, so the credits you get from a mobile subscription work everywhere you use TryItOn.

If you're unsure where a particular subscription was purchased or how to manage it, our support team can help you figure it out.