Can I get a refund?

If something went wrong with a purchase on TryItOn — such as a duplicate charge, credits that never arrived, or a billing error — please contact our support team and we'll review your situation and work to make it right.

What to know about refunds

• Web purchases — subscriptions and credit packs bought on the web are handled by us through our secure card processor, so reach out directly and include details like the date and amount of the charge.
• Mobile purchases — subscriptions billed through the Apple App Store or Google Play are subject to Apple's and Google's refund policies, and those requests are usually made through your store account.

Because refund eligibility can depend on factors like how many credits have already been used and the specifics of your plan, the fastest path is always to get in touch so we can look at your account. We aim to be fair and helpful, especially when a charge clearly didn't deliver what you expected. Sharing as much detail as possible up front helps us resolve your request quickly.