Why doesn't the try-on button show up on a store page?

If the try-on button isn't appearing on a store page, it's usually because of one of a few common reasons. The most frequent is that the site isn't a supported store yet, the browser extension adds try-on only to product pages on supported retailers.

Things to check

• Supported store: confirm the site is one the extension currently supports.
• Product page: make sure you're on an actual product page, not a category or homepage.
• Extension enabled: check that TryItOn is installed, pinned, and turned on in your browser.
• Signed in: verify you're logged into your account.
• Refresh: reload the page after enabling the extension or signing in.

For Shopify merchants, the button may not show if try-on hasn't been enabled on that product or if a custom theme is affecting placement. In that case, re-check the setup in the TryItOn Shopify app.

If you've gone through these steps and the button still won't appear, the store may simply not be supported yet, or there may be a configuration detail to adjust. Let us know the exact page through our support team and we'll investigate and help get virtual try-on working for you.