I was charged but didn't receive my credits.

If you were charged but your credits haven't appeared, don't worry — payments and credit delivery occasionally lag by a few moments, and the balance usually catches up on its own. Start by refreshing the app or signing out and back in, then check the credit balance shown in your account.

A few things to verify

• Right account: Make sure you're signed in to the same account you used to purchase — credits sync to one account across web, mobile, and the extension.
• Payment status: A pending or declined charge from your card or app store may not have fully completed yet.
• Subscription vs. pack: Subscription allowances and one-time credit packs are applied once the payment is confirmed by the processor.

Web purchases run through a secure card processor, while mobile subscriptions are billed by the Apple App Store or Google Play, so confirmation timing can vary slightly between platforms.

If your credits still haven't arrived after refreshing and confirming the payment went through, please contact our support team with the email on your account and your purchase receipt or order number. We'll track the transaction down and make sure your TryItOn credits are added.