The browser extension isn't working.

If the TryItOn browser extension isn't working, most issues clear up with a quick refresh and a permissions check. The extension lets you try items on directly from supported online stores, so it relies on both a current browser and an active connection to your account.

Steps to get it working again

1. Reload the store page you're shopping on — the extension activates on supported product pages.
2. Make sure you're signed in through the extension so it can sync your credits and wardrobe.
3. Confirm the extension is enabled and pinned in your browser's extensions menu.
4. Update your browser and the extension to the latest version.
5. Disable conflicting ad blockers or privacy extensions on that page, then retry.

If a particular store isn't cooperating, the product image there may be hard to read — try a clearer product photo or use the web app to upload the item manually. Remember your account, credits, and saved wardrobe are shared everywhere, so anything you do in the extension shows up across your devices.

Still stuck after reinstalling the extension? Let our support team know which browser and store you're using, and we'll help you sort it out.