My try-on failed or returned an error. What should I do?

If your virtual try-on failed or returned an error, the good news is that it's almost always quick to fix. Most failures come from the input photos rather than the AI itself, so start by checking your images and trying again.

Quick fixes to try first

• Use a clear, well-lit photo of yourself facing the camera, with your body visible and not heavily cropped.
• Pick a product image where the item is shown clearly on a plain background rather than a busy lifestyle shot.
• Make sure your file is a supported format (JPG or PNG) and isn't corrupted or extremely large.
• Confirm you still have credits available — your balance is shown right in the app.

Failed try-ons normally don't permanently consume credits, so any reserved amount is returned when a job can't complete. Refresh the page or restart the app, then run the TryItOn try-on again with a different photo or product image.

If you keep getting the same error after trying fresh images, it may be a temporary issue on our side. Note the time it happened and any error message you saw, then contact our support team so we can investigate and make things right.