My photo won't upload. How do I fix it?

If your photo won't upload, the cause is usually the file itself or your connection — and both are easy to resolve. Start by confirming your image is a standard format like JPG or PNG and isn't unusually large, since oversized files can fail or time out on slower networks.

Common upload fixes

• Use a smaller or compressed version of the photo if the original is very high-resolution.
• Check your internet connection and try again on stronger Wi-Fi or mobile data.
• Grant camera and photo-library permissions if you're on the iOS or Android app and the picker won't open.
• Refresh the web page or restart the app and browser extension to clear any temporary glitch.

For the best virtual try-on results, choose a clear, front-facing photo with good lighting where your body is fully visible. This not only uploads reliably but also helps the AI show you a more accurate, realistic preview of how items look on you.

If uploads still fail after switching photos and networks, there may be a temporary service issue. Note any error message you see and contact our support team so we can help get your photo in.