The app is slow or crashing.

If the app feels slow or keeps crashing, a few quick housekeeping steps resolve the vast majority of cases. Performance issues are most often tied to an outdated version, a weak connection, or a device that simply needs a restart.

Try these fixes

1. Restart the app fully (close it from your recent apps) and reopen it.
2. Update to the latest version from the App Store or Google Play, or refresh the web app in your browser.
3. Check your connection — virtual try-ons and syncing rely on a stable internet link.
4. Free up space and memory by closing other heavy apps and restarting your device.
5. On the web, clear your browser cache or try a different up-to-date browser.

Because your account, credits, and wardrobe are stored securely and synced to your login, restarting or reinstalling won't lose your data — everything reappears once you sign back in.

If crashes continue after updating and restarting, it helps us a lot to know the specifics. Please contact our support team with your device model, operating system, and what you were doing when it happened, and we'll dig into it so TryItOn runs smoothly for you.